FAQ's

You can easily log into your account to browse your skincare and fragrance orders, and go into the “Order Shipments” tab to view all shipped orders! If you don’t have an account, you can check out your email to use the tracking number you received upon purchase or by contacting our customer support.
Since day one, we wanted everyone around the globe to be able to experience the elevated skincare solutions we offer. That’s why we partnered with trusted shipping providers worldwide to offer shipping to the following countries:

A
* Australia
* Austria

B
* Bahrain
* Belgium
* Bulgaria

C
* Canada
* China
* Croatia
* Cyprus

D
* Denmark

E
* Estonia

F
* Finland
* France

G
* Germany

H
* Hong Kong
* Hungary

I
* Ireland

J
* Japan
* Jordan

K
* Kuwait

L
* Lebanon
* Liechtenstein
* Lithuania

M
* Malta
* Macau
* Monaco

N
* Netherlands
* New Zealand
* Norway

O
* Oman

P
* Poland
* Portugal

Q
* Qatar

R
* Romania

S
* Singapore
* Slovenia
* Sweden
* Switzerland

U
* United Arab Emirates
* United Kingdom
* United States
Yes, however, rates may vary depending on where you live. In most countries, you’ll be contacted by your customs authorities to inform you of the cost you have to endure on your fragrances or skincare orders, and once that’s cleared, your parcel will be on its way to your doorstep!

We'll email you when we get your returned items.

After we check your items and make sure everything is okay, we'll refund your money within 8-10 business days. The refund will start from the day we approve the return.
We'll charge you as soon as you place your skincare/fragrance order online.

We'll send you an email to confirm that we got your order, so you can keep it for your records.
If you're not happy with your purchase for any reason, you can return it within 30 days of buying it.
We'll give you a full refund as long as the product is unused and still in its original packaging. This applies if you're not satisfied with what you bought, if the product arrived damaged, or if you changed your mind.
Please note that we can only accept returns for items bought from our website, www.smoengi.com.

Our skincare products and fragrances are safe to use during pregnancy because
we don't use any harmful ingredients.

However, if you have any worries about using our products while pregnant, we suggest you talk to your physician to make sure you don’t have anything to stress over.
All of our skincare products are fragrance-free.
To keep our products side-effect-free, and ensure their effectiveness, we stray
away from any harmful chemicals or GMOs.
We don't test our products on animals or use any animal-derived ingredients.

At SMOENGI, we believe in being kind to animals. We don't carry out any animal testing or use any ingredients that come from animals. We're a cruelty-free company.

Orders & Shipping